China DMC Medical Emergency Handling Protocol

Meticulous Pre-Trip Planning

As a China Tour Operator, we place the utmost importance on the safety of every guest traveling in China, as well as the shared interests of you, our business partners, and ourselves. To guarantee the safety of all our guests during their travels in China, we have established a comprehensive crisis management protocol. We have built a systematical crisis-handling procedure to ensure the safety of every guest on their traveling in China. Trained team handling various scenarios, from medical emergencies to natural disasters.

Real-time monitoring and swift response capabilities (we make sure all hotel amenities are guest-friendly, restaurants are clean, hygenical)

Expertise in Navigating Challenges During the Management of China Tours

Medical Emergency Preparedness for China Tours

As a China Travel Agency, we prioritize the health and safety of every guest during their China tours. Our China DMC service have implemented comprehensive medical emergency procedures to ensure peace of mind for our partners and travelers.

Pre-Trip Preparation

• We communicate with travel companies in advance to identify any guest with specific health concerns.
• Our team carefully considers every aspect of the journey to anticipate and mitigate potential health risks.

During Your China Tour

• We assess the hotel amenities included in our China tour package to ensure that anti-slip mats are provided in bathrooms, lobby and bathroom floors are safe and non-slip, and that safety signage is prominently displayed.
• We maintain up-to-date information on medical facilities at all destinations in China.
• Each bus for transportation in our China tour package is equipped with a well-stocked first-aid kit, regularly inspected and replenished.
• Our guides and drivers receive basic first-aid training.

China Tour Emergency Response Handling

1. In the event of a medical emergency, our guides immediately report the incident to our emergency command center.
2. Guides provide initial on-site care using their first-aid training.
3. We promptly call for an ambulance and contact the nearest suitable medical facility for professional assistance. If necessary, we also alert local police for additional support.
4. While waiting for emergency services, our guides continue to provide first aid and comfort to the affected guest.
5. A staff member accompanies the guest to the medical facility, assisting with all necessary procedures.
6. We keep travel partners and the guest’s family informed throughout the process, providing regular updates on the situation.
7. Our team helps facilitate communication between the guest, travel companies, and their insurance providers to ensure proper coverage and minimize financial impact.
8. We assist in gathering all necessary documentation for insurance claims and provide ongoing support until the matter is fully resolved.

Follow-Up Care by Us

We actively provide dedicated support for insurance claims and recovery assistance.
Our team conducts thorough incident reviews to continuously improve our emergency response protocols.

Rest assured, our comprehensive approach to medical emergencies ensures that your clients can explore China with confidence, knowing that their health and safety are our top priorities.