Privacy Policy

Last updated: January 2025

At China Tour DMC, we are committed to safeguarding and preserving your privacy when visiting our website or engaging with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website and services, you agree to the terms outlined in this policy.

1. Introduction

China Tour DMC (“we,” “us,” or “our”) operates a tourism service platform dedicated to providing B2B (business-to-business) tourism solutions, with a focus on domestic travel services within China. We recognize the importance of protecting the privacy of our clients, partners, and visitors to our website. This Privacy Policy applies to all information that we collect via our website and other online or offline interactions with our services.

2. Information We Collect

We collect both personal and non-personal information in the course of our operations. The types of information we collect can be classified into the following categories:

    a. Personal Information: When you use our website, interact with our services, or contact us directly, we may collect personal information that you provide. This information may include:

       Contact Information: Name, email address, phone number, job title, company name, and other contact details provided when you inquire about our services or submit a booking request.

       Business Information: Details related to your business, including your company’s location, industry, and nature of services, which may be relevant to providing tailored B2B tourism solutions.

       Payment Information: Payment details such as credit card information or bank details when making bookings, purchases, or paying for services (payment data is processed securely through third-party payment processors).

       Other Personal Identifiers: Such as your IP address, device identifiers, and other data used to personalize your experience on our website.

    b. Non-Personal Information: We also collect non-personal information, which is used to enhance the functionality and performance of our website and services. This data may include:

       Browser Information: Type of browser, operating system, and the device used to access our website.

       Usage Data: Data on how you use our website, including the pages visited, search queries entered, links clicked, and other actions performed on our website.

       Location Data: Non-identifiable geographic data derived from your IP address or other location-based information.

3. How We Use Your Information

The information we collect is used to enhance your experience with our services and improve the quality of our offerings. Specifically, we use your information for the following purposes:

• Providing Services: To respond to your inquiries, fulfill your requests, and provide our B2B travel services within China, including customized itineraries, travel arrangements, and other tourism-related services.
• Personalization: To tailor our offerings to better suit your business needs and interests, providing you with customized travel solutions and content.
• Communications: To communicate with you regarding your inquiries, bookings, or partnerships, including confirmations, updates, marketing, and promotional messages related to our services (you can opt-out of marketing communications at any time).
• Processing Payments: To process and complete transactions related to our services, including handling your payment details through secure, third-party processors.
• Website Improvement: To analyze website usage data in order to improve the functionality, design, and content of our website, ensuring it is user-friendly and responsive to your needs.
• Legal Compliance: To comply with legal obligations, protect against fraud, and enforce our terms of service or contractual agreements.
  
  

4. How We Protect Your Information

We take the security of your personal information seriously. We have implemented a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption technologies to secure sensitive data transmitted through our website, such as payment details and personal information.
• Access Control: Only authorized personnel within our company have access to your personal data, and they are bound by strict confidentiality agreements.
• Secure Servers: We host our website on secure servers that are protected by firewalls and other security technologies to prevent unauthorized access.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, in accordance with our data retention policy.

While we take reasonable steps to safeguard your personal information, no data transmission over the internet or storage system can be guaranteed as 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These third parties are contractually obligated to protect your data and use it only for the purpose of providing services to us.
• Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, protect our rights and safety, or investigate fraud or other unlawful activities.
• Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction, subject to the applicable privacy policy in effect at that time.
  
  

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to recognize you when you return to our website. They help us analyze website traffic, personalize your user experience, and improve our services.

You can control cookie settings through your browser preferences, and you may choose to block or delete cookies. However, please note that blocking certain cookies may affect the functionality of some parts of our website.

For more information about how we use cookies and tracking technologies, please refer to our Cookie Policy (if applicable).

7. Your Rights and Choices

As a user of our services, you have certain rights regarding your personal data:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections or updates if any information is inaccurate.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions, such as legal or contractual obligations.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions in our emails or by contacting us directly.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transfer it to another service provider.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

8. International Data Transfers

As a global company, we may transfer your personal data to locations outside of your country of residence, including to servers located in other regions where we or our service providers operate. We ensure that appropriate safeguards are in place to protect your data when transferred internationally, in compliance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. These external sites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, please feel free to contact us at:

ChinaTour DMC
[No. 2302. Building 3. No. 33. WeiYang Road. WeiYang District. Xi’an. China]
Email: [[email protected]]
Phone: [+86 131 8611 1931]

We value your trust and are committed to respecting and protecting your privacy. Thank you for choosing China Tour DMC for your travel needs.

This Privacy Policy is intended to provide you with clear and comprehensive information about how we handle your personal data. If any part of this policy is unclear, or if you have any specific concerns, please don’t hesitate to reach out to us.