Accident Prevention & Response for Slips and Falls During Travel in China
ChinaTourDMC, acts a professional China Tour Operator, is fully committed to ensuring the safety of every visitor throughout their travels in China.
Communication Before Arrival in China
We maintain close contact with you before your group or individual clients arrive in China. We pay special attention and more care to travelers with limited mobility or senior citizens during their tour in China. ChinaTourDMC provides the best recommendations and adjustments to the itinerary to ensure it is reasonable and comfortable. If certain attractions have many stairs or require extensive walking, we inform you and your travelers in advance.
Safety Measures for China Tour Ground Service Hosting
Our ground service team and tour guides are experienced well-trained. During tours, guides proactively remind guests about areas with stairs or uneven roads to minimize the risk of falls or slips. Such locations include attractions, Parking Lots, restaurants, streets, airports, high-speed rail stations, and more.
Safe Vehicle Boarding and Alighting
Drivers ensure vehicles stop at safe and convenient locations for guests to get on and off, making sure the surrounding environment is secure.
Hotel Safety Protocols
We require hotels to place warning signs in areas that may become slippery after waxing or cleaning, especially in lobbies and other public spaces. Showers and bathtubs in hotel rooms must be equipped with non-slip mats.
Weather and Terrain Advisory
Based on the season, weather forecast, and local conditions, our tour guides provide guests with timely advice on appropriate clothing and footwear.
Emergency Response to Slips & Falls During the Tour
If a visitor is injured due to an accident while traveling in China, ChinaTourDMC, as your China tour ground service operator, takes full responsibility to protect your guests’ personal safety and minimize property loss.
Before your group or small tour package arrive in China, we provide a 24/7 emergency contact number and the name of a local contact person. At each destination, no matter it is in Beijing, or Shanghai, Xian, or the group is traveling on the Silk Road, or on the Tibet adventure, our guides will always be ready at the service, and inform guests of these contacts. In case of an accident, our staff immediately reports to the local police and our company, preserves the scene, and assists guests to the nearest hospital for treatment. If necessary, an ambulance will be called.
From the moment of the accident through resolution, our staff maintain ongoing communication with our company and we promptly update you with detailed information and the proactive steps we have taken. We fully cooperate with all parties to ensure the safety of all visitors and reduce any losses.
If medical treatment is required, we assist guest in contacting their insurance providers and coordinate the issuance of medical documents recognized by the insurance company to facilitate claims.
After reporting to the police, we support any claims procedures depending on the police’s determination of liability.
Our staff provide continuous language interpretation and coordination with all parties involved—including accident counterparts, police, and medical staff—until the incident is properly resolved.
Throughout the process, we keep you fully informed and handle the incident in accordance with relevant laws and regulations, ensuring matters are resolved smoothly and the guests leave satisfied.
As a China Tour Operator, ChinaTourDMC ensures your clients will receive attentive, professional care and comprehensive support throughout their journey in China.